Support
Answers to common questions. If yours isn't here, email us and a real person will reply, usually within two working days.
Contact
It helps to include your device (iPhone, iPad or iPhone Duo), the app version from Settings › Version, and what you were doing when the problem happened.
Purchases
How do I restore Pro or the Skins pack?
Open the Pro screen and tap Restore purchases. Purchases are tied to your Apple Account, so they come back on every iPhone and iPad signed in to the same account, at no extra cost.
Is Pro a subscription?
No. Box Brain Pro and the Skins pack are one-time purchases that you keep for good. There are no subscriptions in the app.
What's the difference between Pro and the Skins pack?
Pro unlocks everything: unlimited play in all twelve modes, no ads, unlimited explained hints, the full daily archive, all skins and printable puzzle books. The Skins pack ($2.99) unlocks every skin on its own, for players who only want the looks.
Can I try a skin before buying?
Yes. On the Skins screen, you can try each locked skin once, for a whole game. The trial ends when you start another game.
How do I get a refund?
Apple handles payments and refunds. Request one at reportaproblem.apple.com.
Progress and sync
Will I lose my progress on a new phone?
No. With Settings › Sync across devices on, your progress is kept in your iCloud and comes back on any iPhone or iPad signed in to the same Apple Account, even after deleting the app. Signing in to Game Center keeps a second copy.
How do I back up or move my progress by hand?
Use Settings › Back up progress to save a file, then Settings › Restore from a backup on the other device.
I missed a day. Is my streak gone?
Not necessarily. You earn a streak saver every 7 days, and each one covers a missed day automatically.
Playing
How do hints work?
Tap Hint for a nudge that names the technique and points to where it applies. Tap again to see the move and why it works. The free version includes 3 hints per puzzle; Pro has unlimited hints.
How do challenge links work?
After you solve a puzzle, share it as a challenge. Your friend gets a link to the same puzzle with your time to beat. The link shows the puzzle and the time to beat. Tap Open in Box Brain Sudoku to play it in the app. If the app isn't installed yet, get it from the App Store, then come back and tap Open.
Is every puzzle solvable without guessing?
Yes. Every puzzle has exactly one solution and can be solved by logic alone. Difficulty is rated by the techniques a puzzle needs, not by how many cells are empty.
Ads and privacy
How do I change my ad consent choice?
Go to Settings › Manage ad consent. This appears where the law requires a consent choice, such as in the EEA, the UK and Switzerland. Buying Pro removes all ads.
What data does the app collect?
No account and no personal data. See the privacy policy for the details on ads, anonymous analytics and crash reports.
Accessibility
Can I play with VoiceOver?
Yes. Every cell reads its clues, and you can hear a row, column or box and enter, note or erase digits without seeing the board. Settings › Accessibility has one-tap setups for blindness, low vision and colour blindness. Read aloud speaks each move without a screen reader.
How do I print braille sheets?
Go to Settings › Braille sheets and choose a mode and difficulty. Sheets are made for braille embossers and swell paper, and are free for everyone.
Devices
Which devices are supported?
iPhone, iPad and iPhone Duo. On iPhone Duo the board fits folded or open, and your game carries on as you fold or unfold. An Android version is coming later.